What are the Order Defintions?

STATUS

DESCRIPTION

Error - Contact Support

The order is in an erroneous state and is being investigated by a Doba fulfillment

specialist.

Awaiting Payment

Customer must submit payment for the order to continue; initiated PayPal payment may be outstanding.

Funded

The order has been funded. It is being processed by the Doba platform and will be

delivered to the supplier for fulfillment if no problems are found.

Shipped

Shipment information has been received from the supplier and the order is en-route or received.

Payment Declined

The authorized payment failed to settle.

Processing

The Doba order engine is processing the order. This status is fleeting and will normally not be encountered by integrated systems.

Hold - Input Needed

Retailer input is needed for the order to be processed; customer is notified by e-mail

and can provide input by logging into the site.

Shipment Pending

The order has been sent to the supplier and is being fulfilled;

Doba is waiting for supplier response and a shipment notice is expected.

Awaiting Payment Confirmation

This normally only occurs during an eCheck transaction through PayPal, where Doba

is notified of the payment but it has not yet cleared.

Awaiting Supplier Cancel

The customer has requested a cancellation and Doba is initiating the cancellation

the process with the supplier.

Canceled

The order is canceled and will not be fulfilled.

Fraudulent Order

The order was aborted and deemed to be fraudulent.

Returned

The item(s) have been returned to the supplier and return receipt verified.

Completed

The order completed normally.

Awaiting Supplier Acceptance

Some suppliers use asynchronous acknowledgment. In this state, the order has been

submitted but not acknowledged.